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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
106,331
Konsumentenverhalten
103,888
Bibliometrics
24,050
Bibliometrie
23,977
Theorie
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Theory
22,499
Relationship marketing
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11,553
Erneuerbare Energie
11,037
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9,160
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9,121
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6,991
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6,980
World
6,882
Germany
6,811
United States
6,713
Online-Marketing
5,806
Internet marketing
5,795
Service quality
5,523
Dienstleistungsqualität
5,473
Einzelhandel
5,213
Retail trade
5,169
Electronic Commerce
5,132
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5,056
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Han, Heesup
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23
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19
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18
Hyun, Sunghyup Sean
18
Prentice, Catherine
18
Aksoy, Lerzan
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Ahn, Jiseon
16
Gustafsson, Anders
16
Mittal, Vikas
16
Wong, IpKin Anthony
16
Keiningham, Timothy
15
Law, Rob
15
Ryu, Kisang
15
Söderlund, Magnus
15
Jang, Soocheong (Shawn)
14
Prybutok, Victor R.
14
Qu, Hailin
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Balaji, M. S.
13
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13
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Larivière, Bart
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Sharma, Piyush
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13
Yu, Jongsik
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Blut, Markus
12
Lee, Seonjeong
12
McColl-Kennedy, Janet R.
12
Paul, Justin
12
Rather, Raouf Ahmad
12
Van Vaerenbergh, Yves
12
Barnes, Donald C.
11
Gil Saura, Irene
11
Hwang, Jinsoo
11
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11
Liu, Chih-Hsing
11
Prashar, Sanjeev
11
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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University of Madras / Department of Commerce
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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IGI Global
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Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Technische Universität Braunschweig
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
392
International journal of hospitality management
242
Journal of business research : JBR
195
The journal of services marketing
130
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
109
Tourism management : research, policies, practice
93
Cogent business & management
79
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
68
Psychology & marketing
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
The service industries journal
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of Islamic marketing
55
Journal of service management
54
Service business
54
Journal of service research : JSR
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
49
Tourism management perspectives : TMP
49
International journal of electronic marketing and retailing : IJEMR
45
Journal of hospitality and tourism insights
43
Journal of strategic marketing
42
International journal of retail and distribution management
39
The international review of retail, distribution and consumer research
39
International journal of retail & distribution management
38
Journal of air transport management
38
Total quality management & business excellence
38
European journal of marketing : EJM
36
Journal of service research
36
The international journal of bank marketing : IJBM
36
Tourism analysis : an interdisciplinary tourism & hospitality journal
35
International journal of quality and service sciences
34
Journal of retailing
34
Journal of vacation marketing
34
Journal of the Academy of Marketing Science
33
International journal of bank marketing
32
International journal of quality & reliability management
32
International journal of consumer studies
31
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ECONIS (ZBW)
7,353
Other ZBW resources
161
BASE
2
RePEc
2
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1
Sind positiv eingestellte Kunden generell bereit, mehr zu zahlen? : empirische Studien zu Moderatoren des Zusammenhangs zwischen anbieterbezogenen Kundeneinstellungen und Zahlungsbereitschaften
Gerpott, Torsten J.
- In:
Zeitschrift für Management : ZfM
4
(
2009
)
2
,
pp. 99-130
Persistent link: https://www.econbiz.de/10003888787
Saved in:
2
Einflüsse anbieterbezogener Einstellungen von Privatkunden auf deren Preisbereitschaft : Befunde zweier empirischer Studien
Gerpott, Torsten J.
- In:
Die Betriebswirtschaft : DBW
69
(
2009
)
6
,
pp. 679-700
Persistent link: https://www.econbiz.de/10003908230
Saved in:
3
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
Saved in:
4
The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei
;
Ma, Yu
;
Li, Xin
;
Peng, Caodie
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857
Saved in:
5
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
6
Customer relational benefit : a second-order meta-analysis and an alternative framework
Vieira, Valter Afonso
;
Araujo, Clecio Falcao
;
Almeida, …
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014465636
Saved in:
7
A meta-analysis of the antecedents and consequences of satisfaction in tourism and hospitality
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 975-1009
Persistent link: https://www.econbiz.de/10011621464
Saved in:
8
Meta-analyses in sales research
Johnson, Jeff S.
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
Saved in:
9
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
10
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
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