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~subject:"Customer satisfaction"
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Customer satisfaction
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Dienstleistungsqualität
23,382
Consumer behaviour
17,315
Konsumentenverhalten
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Theorie
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Glücksspiel
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Qualitätsmanagement
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Brand management
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Quality management
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Lieferantenmanagement
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Supplier relationship management
3,128
Social Web
3,103
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3,102
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Wirtschaftsprüfung
2,879
Financial audit
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Electronic Commerce
2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
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Han, Heesup
77
Mattila, Anna S.
45
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43
Mittal, Vikas
38
Svensson, Göran
38
Aksoy, Lerzan
35
Gustafsson, Anders
34
Ringle, Christian M.
31
Usman, Osly
31
Shahin, Arash
29
Wong, IpKin Anthony
29
Gil Saura, Irene
28
Söderlund, Magnus
28
Keiningham, Timothy
27
Prybutok, Victor R.
27
Law, Rob
26
Prayag, Girish
26
Hyun, Sunghyup Sean
24
Sharma, Piyush
24
Bilgihan, Anil
22
Jang, Soocheong (Shawn)
22
Evanschitzky, Heiner
21
Huber, Frank
21
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Prentice, Catherine
21
Balaji, M. S.
20
Loureiro, Sandra Maria Correia
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Ryu, Kisang
20
Park, Jungkun
19
Amin, Muslim
18
Hsu, Maxwell K.
18
Lee, Choong-Ki
18
Matzler, Kurt
18
Roberts-Lombard, Mornay
18
Sparks, Beverley
18
Walsh, Gianfranco
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Wieseke, Jan
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Frank, Björn
17
Gelbrich, Katja
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Books on Demand GmbH <Norderstedt>
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Verlag Dr. Kovač
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IGI Global
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Erasmus Research Institute of Management
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Nomos Verlagsgesellschaft
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Rheinisch-Westfälische Technische Hochschule Aachen
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Technische Universität Hamburg
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Eric Cuvillier <Firma>
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Ernst-Moritz-Arndt-Universität Greifswald
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European Commission / Directorate-General for Employment, Social Affairs and Inclusion
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Freie Universität Berlin
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HAL
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Harvard Graduate School of Business Administration
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ICF International
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ISM University of Management and Economics
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Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Shaker Verlag
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University of Madras / Department of Commerce
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Universität Mannheim
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Université Paris-Dauphine (Paris IX)
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ANZMAC Conference <2019, Wellington>
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
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Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Australian and New Zealand Marketing Academy
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Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
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Center for Service Excellence
1
Confederation of Britisch Industry
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
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Journal of retailing and consumer services
492
International journal of hospitality management
390
Journal of business research : JBR
339
The journal of services marketing
212
Tourism management : research, policies, practice
200
The service industries journal
184
Journal of Services Marketing
183
Journal of travel and tourism marketing
181
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
157
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
European Journal of Marketing
109
Asia Pacific journal of marketing and logistics
107
International Journal of Bank Marketing
107
Cogent business & management
106
Services marketing quarterly
106
Journal of service research : JSR
102
Psychology & marketing
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
98
Journal of air transport management
92
Service business
92
The TQM journal : the international review of organizational improvement
92
Tourism management perspectives : TMP
88
Journal of service management
86
International journal of productivity and quality management : IJPQM
83
International Journal of Contemporary Hospitality Management
79
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of the Academy of Marketing Science
74
Journal of hospitality and tourism insights
73
Total quality management & business excellence
72
International journal of quality & reliability management
67
International journal of quality and service sciences
67
International journal of services and operations management
65
Journal of Islamic marketing
65
Journal of strategic marketing
65
The international journal of bank marketing : IJBM
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
64
Journal of Asian finance, economics and business : JAFEB
63
International Journal of Quality & Reliability Management
62
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ECONIS (ZBW)
15,349
Other ZBW resources
1,475
RePEc
126
EconStor
39
BASE
32
USB Cologne (EcoSocSci)
5
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1
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
2
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
3
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
4
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
5
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
6
A study of brand prestige in the casino industry : the moderating role of customer involvement
Han, Heesup
;
Lee, JungHoon
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10011846778
Saved in:
7
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
Saved in:
8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
9
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
10
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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