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~subject:"Customer satisfaction"
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Customer satisfaction
Gastronomie
73
Restaurant industry
73
Consumer behaviour
66
Konsumentenverhalten
61
USA
56
United States
56
Hotel industry
23
Hotellerie
23
Kundenzufriedenheit
21
Franchising
18
Service quality
18
Dienstleistungsqualität
17
Beziehungsmarketing
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Holiday behaviour
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Relationship marketing
13
Urlaubsverhalten
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Advertising effects
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Werbewirkung
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Brand image
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Gastgewerbe
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Hospitality industry
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Markenimage
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Profitability
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Rentabilität
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Beschwerdemanagement
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Complaint management
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Diversification
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Diversifikation
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Emotion
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Theorie
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Theory
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Tourism
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Firm performance
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Tourism marketing
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Tourismus
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research-article
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English
22
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Jang, Soocheong (Shawn)
22
Ha, Jooyeon
4
Kim, DongHee
3
Han, Heesup
2
Kim, Heewon
2
Kim, Jong-hyeong
2
Liu, Yinghua
2
Namkung, Young
2
Ryu, Kisang
2
Adler, Howard
1
Byun, Jaemun
1
Chiang, Lanlung
1
Day, Jonathon
1
Ha, Sejin
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Jeong, EunHa
1
Kim, Jong-Hyeong
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International journal of hospitality management
13
International journal of contemporary hospitality management
5
International Journal of Contemporary Hospitality Management
1
Journal of hospitality marketing & management
1
Service business
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
21
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1
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
2
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong (Shawn)
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
3
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong (Shawn)
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
4
Perceived values, satisfaction, and behavioral intentions : the role of familiarity in Korean restaurants
Ha, Jooyeon
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10003963778
Saved in:
5
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
6
Effects of authentic atmospherics in ethnic restaurants : investigating Chinese restaurants
Jang, Soocheong (Shawn)
;
Liu, Yinghua
;
Namkung, Young
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 662-680
Persistent link: https://www.econbiz.de/10009267063
Saved in:
7
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
8
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
9
The impact of eco-friendly practices on green image and customer attitudes : an investigation in a café setting
Jeong, EunHa
;
Jang, Soocheong (Shawn)
;
Day, Jonathon
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 10-20
Persistent link: https://www.econbiz.de/10010403148
Saved in:
10
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong (Shawn)
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
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