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~subject:"Customer satisfaction"
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Customer satisfaction
Relationship marketing
31,322
Beziehungsmarketing
30,661
Consumer behaviour
13,363
Konsumentenverhalten
13,318
Kundenzufriedenheit
7,228
Service quality
5,330
Dienstleistungsqualität
5,264
Customer service
3,565
Kundenservice
3,186
Deutschland
3,115
Brand management
3,099
Markenführung
3,096
Germany
3,019
Theorie
2,911
Theory
2,907
Lieferantenmanagement
2,803
Supplier relationship management
2,802
Social Web
2,726
Social web
2,725
Marketingmanagement
2,464
Marketing management
2,440
Privatkundengeschäft
2,344
Brand image
2,225
Markenimage
2,222
Electronic Commerce
2,191
Kundenintegration
2,170
Customer integration
2,166
Online-Handel
2,148
Online retailing
2,142
E-commerce
2,107
Personal banking
2,056
Brand
2,024
Markenartikel
2,018
Kundenwert
2,009
Customer value
1,973
Vertrauen
1,913
Confidence
1,906
Online-Marketing
1,903
Internet marketing
1,884
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All
Undetermined
3,550
Free
1,294
CC license
225
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Article
6,255
Book / Working Paper
1,065
Journal
2
Other
1
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Article in journal
5,798
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5,798
Aufsatz im Buch
305
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Hochschulschrift
124
Graue Literatur
108
Non-commercial literature
108
Thesis
93
research-article
76
Arbeitspapier
71
Working Paper
71
Conference paper
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Konferenzbeitrag
48
Collection of articles of several authors
34
Sammelwerk
34
Case study
33
Fallstudie
33
Aufsatzsammlung
30
Ratgeber
18
Guidebook
17
conceptual-paper
12
Konferenzschrift
6
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5
Lehrbuch
5
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5
Sammlung
5
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5
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4
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4
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3
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3
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3
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3
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3
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2
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2
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1
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English
6,950
German
370
Undetermined
3
French
1
Italian
1
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Han, Heesup
44
Mattila, Anna S.
25
Svensson, Göran
25
Homburg, Christian
21
Mittal, Vikas
21
Gustafsson, Anders
20
Klaus, Philipp
18
Prentice, Catherine
18
Aksoy, Lerzan
16
McColl-Kennedy, Janet R.
16
Hyun, Sunghyup Sean
15
Bilgihan, Anil
14
Gil Saura, Irene
14
Roberts-Lombard, Mornay
14
Barnes, Donald C.
13
Blut, Markus
13
Keiningham, Timothy
13
Larivière, Bart
13
Loureiro, Sandra Maria Correia
13
Rather, Raouf Ahmad
13
Söderlund, Magnus
13
Usman, Osly
13
Wieseke, Jan
13
Balaji, M. S.
12
Kim, Wansoo
12
Park, Jungkun
12
Quach, Sara
12
Roschk, Holger
12
So, Kevin Kam Fung
12
Stock-Homburg, Ruth
12
Van Vaerenbergh, Yves
12
Bang, Nguyen
11
Evanschitzky, Heiner
11
Gong, Taeshik
11
Vázquez Casielles, Rodolfo
11
Bruhn, Manfred
10
Buoye, Alexander
10
Collier, Joel E.
10
Gouthier, Matthias
10
Grewal, Dhruv
10
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Springer Fachmedien Wiesbaden
7
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
National Bureau of Economic Research
3
Harvard Graduate School of Business Administration
2
Nomos Verlagsgesellschaft
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Books on Demand GmbH <Norderstedt>
1
Confederation of Britisch Industry
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
European Commission / Directorate-General for Communication
1
European Commission / Directorate-General for Employment, Social Affairs and Inclusion
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
ICF International
1
INSEAD
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Tartu Ülikool
1
Taylor and Francis.
1
Technische Universität Ilmenau
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
326
Journal of business research : JBR
188
International journal of hospitality management
173
The journal of services marketing
152
Journal of hospitality marketing & management
86
The service industries journal
86
Journal of travel and tourism marketing
78
International journal of contemporary hospitality management
70
Tourism management : research, policies, practice
67
Journal of service management
63
Journal of service research : JSR
63
Asia Pacific journal of marketing and logistics
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Cogent business & management
59
Services marketing quarterly
59
Service business
56
The international journal of bank marketing : IJBM
51
Psychology & marketing
47
Industrial marketing management : the international journal for industrial and high-tech firms
46
The TQM journal : the international review of organizational improvement
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of strategic marketing
45
Journal of hospitality and tourism insights
41
Journal of service research
37
Journal of retailing
36
Journal of the Academy of Marketing Science
36
International journal of electronic customer relationship management : IJECRM
35
International journal of electronic marketing and retailing : IJEMR
35
The journal of business & industrial marketing
35
Total quality management & business excellence
33
Journal of Islamic marketing
32
International journal of quality and service sciences
31
Journal of marketing
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
The international review of retail, distribution and consumer research
30
European journal of marketing : EJM
29
International journal of retail & distribution management
29
Journal of air transport management
29
International journal of services, economics and management
28
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Source
All
ECONIS (ZBW)
7,216
Other ZBW resources
102
BASE
2
RePEc
2
EconStor
1
Showing
1
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7,323
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date (oldest first)
1
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
4
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
5
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
6
Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks
Kaura, Vinita
- In:
Journal of global marketing
26
(
2013
)
1
,
pp. 18-27
Persistent link: https://www.econbiz.de/10009777265
Saved in:
7
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
8
Contingencies and characteristics of service recovery system design : insights from retail banking
Contiero, Enrico
;
Ponsignon, Frederic
;
Smart, Philip Andrew
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1644-1667
Persistent link: https://www.econbiz.de/10011628821
Saved in:
9
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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