//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Warmth and conformity : the ef...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
105,931
Konsumentenverhalten
103,488
Experiment
50,935
Theorie
32,854
Theory
32,495
Entscheidung
26,741
Decision
23,551
Relationship marketing
13,063
Beziehungsmarketing
13,037
Spieltheorie
9,903
Game theory
9,644
Brand management
9,062
Markenführung
9,022
Online-Handel
8,872
Online retailing
8,860
Brand image
7,966
Markenimage
7,926
Social Web
7,373
Social web
7,370
Kundenzufriedenheit
7,315
USA
7,019
Markenartikel
6,938
Brand
6,928
Verhaltensökonomik
6,718
United States
6,679
Behavioral economics
6,666
Deutschland
6,110
Soziale Norm
5,997
Social norm
5,840
Online-Marketing
5,763
Internet marketing
5,749
Germany
5,678
Vertrauen
5,547
Confidence
5,502
Service quality
5,456
Dienstleistungsqualität
5,414
Emotion
5,309
Einzelhandel
5,232
Retail trade
5,186
more ...
less ...
Online availability
All
Undetermined
4,194
Free
1,317
CC license
257
Type of publication
All
Article
6,630
Book / Working Paper
839
Journal
3
Type of publication (narrower categories)
All
Article in journal
6,277
Aufsatz in Zeitschrift
6,277
Aufsatz im Buch
154
Book section
154
research-article
137
Graue Literatur
85
Non-commercial literature
85
Hochschulschrift
76
Conference paper
59
Konferenzbeitrag
59
Arbeitspapier
56
Working Paper
56
Thesis
51
Collection of articles of several authors
16
Sammelwerk
16
Aufsatzsammlung
12
Konferenzschrift
10
conceptual-paper
8
Collection of articles written by one author
5
Sammlung
5
Case study
4
Fallstudie
4
Ratgeber
4
non-article
4
review-article
4
Conference proceedings
3
case-report
3
Guidebook
2
viewpoint
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Textbook
1
back-matter
1
review
1
more ...
less ...
Language
All
English
7,363
German
105
French
2
Undetermined
2
Author
All
Han, Heesup
68
Mattila, Anna S.
34
Usman, Osly
23
Bilgihan, Anil
19
Prayag, Girish
19
Hyun, Sunghyup Sean
18
Mittal, Vikas
18
Aksoy, Lerzan
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Ahn, Jiseon
16
Gustafsson, Anders
16
Wong, IpKin Anthony
16
Jang, Soocheong (Shawn)
15
Keiningham, Timothy
15
Law, Rob
15
Ryu, Kisang
15
Söderlund, Magnus
15
Larivière, Bart
14
Prybutok, Victor R.
14
Qu, Hailin
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
Van Vaerenbergh, Yves
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Lee, Seonjeong
12
McColl-Kennedy, Janet R.
12
Paul, Justin
12
Rather, Raouf Ahmad
12
Sharma, Piyush
12
Barnes, Donald C.
11
Gil Saura, Irene
11
Hwang, Jinsoo
11
Liu, Chih-Hsing
11
Prashar, Sanjeev
11
Quach, Sara
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
394
International journal of hospitality management
240
Journal of business research : JBR
199
The journal of services marketing
129
International journal of contemporary hospitality management
112
Journal of travel and tourism marketing
112
Journal of hospitality marketing & management
106
Tourism management : research, policies, practice
94
Cogent business & management
79
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
69
Psychology & marketing
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
The service industries journal
64
Journal of service management
55
Service business
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Journal of service research : JSR
49
Tourism management perspectives : TMP
46
International journal of electronic marketing and retailing : IJEMR
45
Journal of hospitality and tourism insights
44
Journal of strategic marketing
41
International journal of retail and distribution management
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Journal of air transport management
37
European journal of marketing : EJM
36
Total quality management & business excellence
36
Journal of retailing
35
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of vacation marketing
34
Journal of service research
33
The TQM journal : the international review of organizational improvement
32
Tourism analysis : an interdisciplinary tourism & hospitality journal
32
International journal of quality & reliability management
31
Journal of Services Marketing
31
Journal of internet commerce
31
more ...
less ...
Source
All
ECONIS (ZBW)
7,309
Other ZBW resources
160
BASE
2
RePEc
1
Showing
1
-
10
of
7,472
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
It's raining complaints! : how
weather
factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
2
When Choosing is Not Deciding : The Effect Of Perceived Responsibility on Satisfaction
Botti, Simona
;
McGill, Ann L.
-
2009
-credit and self-blame for the
decision
outcome. A third study separates the effects of differentiability from random choice …
Persistent link: https://www.econbiz.de/10014200306
Saved in:
3
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
4
How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong
;
Qiao, Shuchen
;
Li, Hengyun
;
Zhang, Zili
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013266147
Saved in:
5
Consumers' prepurchase satisfaction with the attributes and information of food labels
Van der Colff, Nadia
;
Van der Merwe, Daleen
;
Bosman, …
- In:
International journal of consumer studies
40
(
2016
)
2
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011488490
Saved in:
6
The denomination-spending matching effect
Li, Yi
;
Pandelaere, Mario
- In:
Journal of business research : JBR
128
(
2021
),
pp. 338-349
Persistent link: https://www.econbiz.de/10012494461
Saved in:
7
Understanding the role of social influences in festival revisiting intentions : comparison between first-timers and repeaters
Choo, Hyungsuk
;
Petrick, James F.
- In:
Tourism analysis : an interdisciplinary tourism & …
21
(
2016
)
2/3
,
pp. 279-285
Persistent link: https://www.econbiz.de/10011492706
Saved in:
8
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
9
The best experiences cannot be planned : the effect of maximizing vacation planning on consumer satisfaction and well-being
Mitas, Ondrej
;
Niemeyer, Olivia
;
Kurtz, Jaime
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
8
,
pp. 1507-1524
Persistent link: https://www.econbiz.de/10015192883
Saved in:
10
Inherently loyal or easily bored? : nonconscious activation of consistency versus variety-seeking behavior
Fishbach, Ayelet
;
Ratner, Rebecca K.
;
Zhang, Ying
- In:
Journal of consumer psychology : JCP : the official …
21
(
2011
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10008909940
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->