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Dynamic quality and pricing decisions in customer-intensive service systems with online reviews
Zhao, Cui; Zhang, Yao - In: International journal of production research 57 (2019) 18, pp. 5725-5748
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012193647
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Wisdom of crowds : conducting importance-performance analysis (IPA) through online reviews
Bi, Jian-Wu; Liu, Yang; Fan, Zhi-Ping; Zhang, Jin - In: Tourism management : research, policies, practice 70 (2019), pp. 460-478
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011949918
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Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry
Bi, Jian-Wu; Liu, Yang; Fan, Zhi-Ping; Zhang, Jin - In: Tourism management : research, policies, practice 77 (2020), pp. 1-18
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012152014
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Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
Bi, Jian-Wu; Liu, Yang; Fan, Zhi-Ping; Cambria, Erik - In: International journal of production research 57 (2019) 22, pp. 7068-7088
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012193818