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Service climate, employee commitment and customer satisfaction : evidence from the hospitality industry in China

He, Yuanqiong; Wenli, Li; Lai, Kin Keung - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 592-607

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The impact of CSR reputation and customer loyalty : the intervening influence of perceived service quality and trust

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Impact of perceived brand authenticity on consumer behavior : an evidence from generation Y in Asian perspective

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My phone, my zone : restaurant consumers’ territorial responses to unsolicited recommendation on their smartphones

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An emprical study on the websites service quality of Hong Kong small businesses

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A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping

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Service climate, employee commitment and customer satisfaction : Evidence from the hospitality industry in China

He, Yuanqiong; Li, Wenli; Keung Lai, Kin - In: International Journal of Contemporary Hospitality Management 23 (2011) 5, pp. 592-607

Purpose – This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It considers different dimensions of service climate separately, including customer orientation, managerial...

Persistent link: https://www.econbiz.de/10014763075

Employee satisfaction and the cost of corporate borrowing

Chi, Wentao; Chen, Yun - In: Finance research letters 40 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012818913