Narrow search
Showing 1 - 5 of 5
Cover Image
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Cover Image
An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Cover Image
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Cover Image
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh; Anouze, Abdel Latef; … - In: International journal of quality & reliability management 41 (2024) 5, pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
Cover Image
Analyzing patient satisfaction in a rural wound care center
Cudney, Elizabeth A.; Kueny, Clair A. Reynolds; Murray, … - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1074-1091
Persistent link: https://www.econbiz.de/10014547927