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~subject:"Customer satisfaction"
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Modellselektion in Finite Mixt...
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Customer satisfaction
Partial least squares
84
Partielle kleinste Quadrate
74
Structural equation model
67
Strukturgleichungsmodell
67
Kleinste-Quadrate-Methode
56
Least squares method
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structural equation modeling
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Sarstedt, Marko
15
Ringle, Christian M.
11
Schwaiger, Manfred
5
Gudergan, Siegfried
4
Raithel, Sascha
3
Rigdon, Edward E.
2
Zimmermann, Lorenz
2
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1
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1
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2
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1
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ECONIS (ZBW)
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Do we fully understand the critical success factors of customer satisfaction with industrial goods? : extending Festge and Schwaiger's model to account for unobserved heterogeneity
Sarstedt, Marko
;
Schwaiger, Manfred
;
Ringle, Christian M.
- In:
Journal of business market management : jbm
3
(
2009
)
3
,
pp. 185-206
Persistent link: https://www.econbiz.de/10003893703
Saved in:
2
Management of multi-purpose stadiums: importance and performance measurement of service interfaces
Höck, Claudia
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 188-207
Persistent link: https://www.econbiz.de/10003997670
Saved in:
3
Assessing heterogeneity in customer satisfaction studies : across industry similarities and within industry differences
Rigdon, Edward E.
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
Measurement and research methods in international marketing
,
(pp. 169-194)
.
2011
Persistent link: https://www.econbiz.de/10009377912
Saved in:
4
Einfluss der internen Qualität auf die Servicequalität und Kundenzufriedenheit : eine explorative Analyse von Unternehmensberatungsprojekten
Höck, Michael
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
Die Betriebswirtschaft : DBW
71
(
2011
)
6
,
pp. 577-597
Persistent link: https://www.econbiz.de/10009382928
Saved in:
5
Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel
Ringle, Christian M.
;
Sarstedt, Marko
;
Zimmermann, Lorenz
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 459-472
Persistent link: https://www.econbiz.de/10009383548
Saved in:
6
On the value relevance of customer satisfaction : multiple drivers and multiple markets
Raithel, Sascha
;
Sarstedt, Marko
;
Scharf, Sebastian M.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 509-525
Persistent link: https://www.econbiz.de/10009566399
Saved in:
7
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
8
In pursuit of understanding what drives fan satisfaction
Sarstedt, Marko
;
Ringle, Christian M.
;
Raithel, Sascha
; …
-
2012
Persistent link: https://www.econbiz.de/10009732537
Saved in:
9
Treiber der Fußballfanzufriedenheit : eine kausalanalytische Untersuchung
Schwaiger, Manfred
;
Sarstedt, Marko
- In:
Ganzheitliche Unternehmensführung in dynamischen …
,
(pp. 491-514)
.
2009
Persistent link: https://www.econbiz.de/10003884312
Saved in:
10
Analyse der Fanzufriedenheit im Profifußball : Entwicklung und Validierung eines Messinstruments
Sarstedt, Marko
;
Schwaiger, Manfred
;
Schwarzer, Philipp
- In:
Wirtschaftswissenschaftliches Studium : WiSt ; …
38
(
2009
)
7
,
pp. 334-339
Persistent link: https://www.econbiz.de/10003861297
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