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Do we fully understand the critical success factors of customer satisfaction with industrial goods? : extending Festge and Schwaiger's model to account for unobserved heterogeneity
Sarstedt, Marko; Schwaiger, Manfred; Ringle, Christian M. - In: Journal of business market management : jbm 3 (2009) 3, pp. 185-206
Persistent link: https://www.econbiz.de/10003893703
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Management of multi-purpose stadiums: importance and performance measurement of service interfaces
Höck, Claudia; Ringle, Christian M.; Sarstedt, Marko - In: International journal of services technology and management 14 (2010) 2/3, pp. 188-207
Persistent link: https://www.econbiz.de/10003997670
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Assessing heterogeneity in customer satisfaction studies : across industry similarities and within industry differences
Rigdon, Edward E.; Ringle, Christian M.; Sarstedt, Marko - In: Measurement and research methods in international marketing, (pp. 169-194). 2011
Persistent link: https://www.econbiz.de/10009377912
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Einfluss der internen Qualität auf die Servicequalität und Kundenzufriedenheit : eine explorative Analyse von Unternehmensberatungsprojekten
Höck, Michael; Ringle, Christian M.; Sarstedt, Marko - In: Die Betriebswirtschaft : DBW 71 (2011) 6, pp. 577-597
Persistent link: https://www.econbiz.de/10009382928
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Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel
Ringle, Christian M.; Sarstedt, Marko; Zimmermann, Lorenz - In: Journal of marketing theory and practice 19 (2011) 2, pp. 459-472
Persistent link: https://www.econbiz.de/10009383548
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On the value relevance of customer satisfaction : multiple drivers and multiple markets
Raithel, Sascha; Sarstedt, Marko; Scharf, Sebastian M. - In: Journal of the Academy of Marketing Science 40 (2012) 4, pp. 509-525
Persistent link: https://www.econbiz.de/10009566399
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Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker; Sarstedt, Marko - In: Journal of business research : JBR 67 (2014) 12, pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
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In pursuit of understanding what drives fan satisfaction
Sarstedt, Marko; Ringle, Christian M.; Raithel, Sascha; … - 2012
Persistent link: https://www.econbiz.de/10009732537
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Treiber der Fußballfanzufriedenheit : eine kausalanalytische Untersuchung
Schwaiger, Manfred; Sarstedt, Marko - In: Ganzheitliche Unternehmensführung in dynamischen …, (pp. 491-514). 2009
Persistent link: https://www.econbiz.de/10003884312
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Analyse der Fanzufriedenheit im Profifußball : Entwicklung und Validierung eines Messinstruments
Sarstedt, Marko; Schwaiger, Manfred; Schwarzer, Philipp - In: Wirtschaftswissenschaftliches Studium : WiSt ; … 38 (2009) 7, pp. 334-339
Persistent link: https://www.econbiz.de/10003861297