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The importance of educational service quality for customer satisfaction and organizational reputation

Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo / Our Economy 69 (2023) 2, pp. 29-40

This paper aims to enhance the understanding of the concepts of service quality, customer satisfaction with service, and organizational reputation in the context of educational services. The conceptual framework for testing the relationship between the three constructs was developed and tested...

Persistent link: https://www.econbiz.de/10014520576

Hotel image and guests satisfaction as a source of sustainable competitive advantage

Milfelner, Borut; Pisnik Korda, Aleksandra - In: International journal of sustainable economy 3 (2011) 1, pp. 92-106

Persistent link: https://www.econbiz.de/10008825407

The importance of perceived service value in retail banking services

Pisnik Korda, Aleksandra; Dlačić, Jasmina; Milfelner, … - In: Market : review for marketing theory and practice 28 (2016) 2, pp. 191-212

Persistent link: https://www.econbiz.de/10011709081

The importance of educational service quality for customer satisfaction and organizational reputation

Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo : NG 69 (2023) 2, pp. 29-40

Persistent link: https://www.econbiz.de/10014310009

Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers

Kuzmanić, Antonio; Dlačić, Jasmina; Milfelner, Borut - In: Central European business review : CEBR 12 (2023) 2, pp. 61-85

Persistent link: https://www.econbiz.de/10014288390