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~subject:"Customer satisfaction"
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Customer satisfaction
China
59
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49
Theory
49
Consumer behaviour
29
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29
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24
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23
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11
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11
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11
Shareholder voting rights
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Tang, Liang
9
Kim, Eojina
7
Chiang, Lanlung
3
Bosselman, Robert
2
Luo, Yi
2
Jang, Soocheong (Shawn)
1
Kang, Juhee
1
Li, Meng-Yu
1
Li, Tao
1
Manthiou, Aikaterini
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Nicolau, Juan L.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
International journal of hospitality management
2
Journal of travel and tourism marketing
2
Journal of hospitality marketing & management
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
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1
Website processing fluency : its impacts on information trust, satisfaction, and destination attitude
Tang, Liang
;
Jang, Soocheong (Shawn)
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
2
Investigating the effects of memorable experiences : an extended model of script theory
Manthiou, Aikaterini
;
Kang, Juhee
;
Chiang, Lanlung
; …
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 362-379
Persistent link: https://www.econbiz.de/10011484901
Saved in:
3
Measuring customer perceptions of restaurant innovativeness : developing and validating a scale
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
International journal of hospitality management
74
(
2018
),
pp. 85-98
Persistent link: https://www.econbiz.de/10011924613
Saved in:
4
Towards quality of life : the effects of the wellness tourism experience
Luo, Yi
;
Chiang, Lanlung
;
Kim, Eojina
;
Tang, Liang
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
4
,
pp. 410-424
Persistent link: https://www.econbiz.de/10011917899
Saved in:
5
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
6
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
Saved in:
7
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
8
The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina
;
Tang, Liang
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
Saved in:
9
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
10
A study of experiential quality, experiential value, experiential satisfaction, theme park image, and revisit intention
Wu, Hung-Che
;
Li, Meng-Yu
;
Li, Tao
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 26-73
Persistent link: https://www.econbiz.de/10011912151
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