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An empirical model of home internet service quality in Thailand

Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: Asia Pacific journal of marketing and logistics 26 (2014) 2, pp. 190-210

Persistent link: https://www.econbiz.de/10010349451

Achieving customer loyalty through service excellence in internet industry

Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: International journal of quality and service sciences 6 (2014) 4, pp. 274-289

Persistent link: https://www.econbiz.de/10010469099

Examining customer evaluations across different self-service technologies

Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: Journal of Services Marketing 30 (2016) 1, pp. 88-102

Purpose This study aims to examine the influence of different self-service technologies (SSTs) on customer satisfaction with and continued usage of SSTs. Specifically, it compares an interactive voice response (IVR) SST and an online SST from the same provider to assess how to manage these...

Persistent link: https://www.econbiz.de/10014906268

Examining customer evaluations across different self-service technologies

Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: The journal of services marketing 30 (2016) 1, pp. 88-102

Persistent link: https://www.econbiz.de/10011445689

Female season ticket holders : how their satisfaction is derived differently from males

McDonald, Heath; Leckie, Civilai; Karg, Adam; … - In: European Sport management quarterly : ESMQ 18 (2018) 2, pp. 156-174

Persistent link: https://www.econbiz.de/10011890879

The impact of relational drivers on customer brand engagement and brand outcomes

Nyadzayo, Munyaradzi; Leckie, Civilai; Johnson, Lester W. - In: The journal of brand management : an international journal 27 (2020) 5, pp. 561-578

Persistent link: https://www.econbiz.de/10012297830

Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy

Casidy, Riza; Leckie, Civilai; Nyadzayo, Munyaradzi; … - In: European journal of marketing 56 (2022) 10, pp. 2594-2621

Persistent link: https://www.econbiz.de/10013457378

Examining drivers and outcomes of social media brand engagement

Leckie, Civilai; Dwivedi, Abhishek; Johnson, Lester W. - In: Asia Pacific journal of marketing and logistics 34 (2022) 2, pp. 350-367

Persistent link: https://www.econbiz.de/10013163333