Examining customer evaluations across different self-service technologies
Nichola Robertson (Department of Marketing, Deakin University, Burwood, Australia), Heath McDonald (Faculty of Business and Enterprise, Swinburne University, Hawthorn, Australia), Civilai Leckie (Department of Marketing, Tourism and Social Impact, Swinburne University, Hawthorn, Australia), and Lisa McQuilken (Department of Marketing, Deakin University, Burwood, Australia)
| Year of publication: |
2016
|
|---|---|
| Authors: | Robertson, Nichola ; McDonald, Heath ; Leckie, Civilai ; MacQuilken, Lisa |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 1, p. 88-102
|
| Subject: | Customer satisfaction | Customer intentions | Interactive voice response | Invariance testing | Online service | Self-service technologies | Kundenzufriedenheit | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-07-2014-0263 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011445689