Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
Lisa McQuilken; Heath McDonald; Andrea Vocino
| Year of publication: |
2013
|
|---|---|
| Authors: | MacQuilken, Lisa ; McDonald, Heath ; Vocino, Andrea |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 33.2013, p. 41-50
|
| Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009746522