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Improving customer website involvement through experiential marketing

Shobeiri, Saeed; Mazaheri, Ebrahim; Laroche, Michel - In: The service industries journal 34 (2014) 11/12, pp. 885-900

Persistent link: https://www.econbiz.de/10010394605

How customers respond to the assistive intent of an E-retailer?

Shobeiri, Saeed; Mazaheri, Ebrahim; Laroche, Michel - In: International journal of retail & distribution management 42 (2014) 5, pp. 369-389

Persistent link: https://www.econbiz.de/10010384614

A Pan-European approach to customer satisfaction : an optimal strategy?

Ueltschy, Linda C.; Laroche, Michel; Rita, Paulo; … - In: Multinational business review 16 (2008) 3, pp. 41-71

Persistent link: https://www.econbiz.de/10003890261

How service seasons the experience : measuring hospitality servicescapes

Spielmann, Nathalie; Laroche, Michel; Borges, Adilson - In: International journal of hospitality management 31 (2012) 2, pp. 360-368

Persistent link: https://www.econbiz.de/10009503312

Is there really an Asian connection? : professional service quality perceptions and customer satisfaction

Ueltschy, Linda C.; Laroche, Michel; Zhang, Man; Cho, … - In: Journal of business research : JBR 62 (2009) 10, pp. 972-979

Persistent link: https://www.econbiz.de/10003887599

Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures

Kalamas, Maria; Laroche, Michel; Makdessian, Lucy - In: Journal of business research : JBR 61 (2008) 8, pp. 813-824

Persistent link: https://www.econbiz.de/10003736755

Is beauty a premium? : a study of the physical attractiveness effect in service encounters

Li, Yaoqi; Zhang, Chun; Laroche, Michel - In: Journal of retailing and consumer services 50 (2019), pp. 215-225

Persistent link: https://www.econbiz.de/10012114155

More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity

Li, Rong; Laroche, Michel; Richard, Marie-Odile; Cui, Xinyu - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209484

The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery

Mazaheri, Ebrahim; Basil, Debra Z.; Yanamandram, Venkata; … - In: Journal of retailing and consumer services 18 (2011) 3, pp. 235-245

Persistent link: https://www.econbiz.de/10009158885

Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea

Babin, Barry J.; Lee, Yong‐Ki; Kim, Eun‐Ju; … - In: Journal of Services Marketing 19 (2005) 3, pp. 133-139

Purpose – The research seeks to extend the notions of utilitarian and hedonic value to account for outcomes of consumer service encounters. Design/methodology/approach – The research question is examined using a sample of Korean restaurant consumers who used a structured questionnaire to...

Persistent link: https://www.econbiz.de/10014905055