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Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 457-470
Persistent link: https://www.econbiz.de/10011384252
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Prioritising retail service quality determinants : a study in the context of India
Bandyopadhyay, Nirmalya - In: International journal of business excellence 14 (2018) 4, pp. 486-498
Persistent link: https://www.econbiz.de/10011954158
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Exploring service quality of the department stores : a study from India
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 1, pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
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Exploring service quality : a critical review of literature
Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 3, pp. 358-377
Persistent link: https://www.econbiz.de/10011665095