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Customer satisfaction
Consumer behaviour
31
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Canada
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Kundenzufriedenheit
8
Service quality
8
Brand image
7
Dienstleistungsqualität
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Emotion
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Innovationsakzeptanz
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Souiden, Nizar
7
Ladhari, Riadh
3
Korai, Bernard
2
Bennour, Khaled
1
Cloutier, Jacinthe
1
Dufour, Béatrice
1
El-Adly, Mohammed Ismail
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Hammami, Samiha Mjahed
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Kassim, Norizan Mohd
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Khalid, Arusa
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Ladhari, Ines
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Journal of financial services marketing : JFSM
2
Journal of retailing and consumer services
2
Journal of marketing theory and practice : JMTP
1
Services marketing quarterly
1
The journal of services marketing
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ECONIS (ZBW)
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1
Rethinking functionality and emotions in the service consumption process : the case of funeral services
Korai, Bernard
;
Souiden, Nizar
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10011741250
Saved in:
2
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
3
The impact of emotional perceived value on hotel guests' satisfaction, affective commitment and loyalty
El-Adly, Mohammed Ismail
;
Souiden, Nizar
;
Khalid, Arusa
-
2024
Persistent link: https://www.econbiz.de/10015159124
Saved in:
4
Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh
;
Souiden, Nizar
;
Ladhari, Ines
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 111-124
Persistent link: https://www.econbiz.de/10009385061
Saved in:
5
Consumer trust toward retail websites : comparison between pure click and click-and-brick retailers
Toufaily, Elissar
;
Souiden, Nizar
;
Ladhari, Riadh
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 538-548
Persistent link: https://www.econbiz.de/10010128314
Saved in:
6
Customer retention measurement in the UAE banking sector
Kassim, Norizan Mohd
;
Souiden, Nizar
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
3
,
pp. 217-228
Persistent link: https://www.econbiz.de/10003470292
Saved in:
7
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
8
Knowledge-based resources in explaining service recovery performance : a multilevel investigation
Hammami, Samiha Mjahed
;
Souiden, Nizar
;
Bennour, Khaled
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
2
,
pp. 189-209
Persistent link: https://www.econbiz.de/10012515117
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