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~subject:"Customer satisfaction"
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Customer satisfaction
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An empirical examination of consumer CSR expectations : attribution, satisfaction, referral, and willingness to pay a premium
Saldivar, Roberto
;
Zolfagharian, Mohammadali
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
7/8
,
pp. 800-829
Persistent link: https://www.econbiz.de/10013206764
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Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment : the moderating role of purchase task
Wang, Yong Jian
;
Hernandez, Monica D.
;
Minor, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 935-942
Persistent link: https://www.econbiz.de/10008652178
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