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Customer satisfaction
Consumer behaviour
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Health care system
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Beziehungsmarketing
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Dienstleistungsqualität
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Salespeople
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Beyond instrumentalism
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Cluster analysis
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Daunt, Kate L.
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Handbook of research on intelligent techniques and modeling applications in marketing analytics
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Journal of marketing management : MM
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The journal of services marketing
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ECONIS (ZBW)
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Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
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3
Fuzzy clustering : an analysis of service quality in the mobile phone industry
Baeshen, Mashhour H.
;
Beynon, Malcolm
;
Daunt, Kate L.
- In:
Handbook of research on intelligent techniques and …
,
(pp. 40-61)
.
2017
Persistent link: https://www.econbiz.de/10014576407
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