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Customer perceptions of the Albergo Diffuso concept : what makes the difference in terms of service excellence?
Vallone, Cinzia; Veglio, Valerio - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 3, pp. 367-375
Persistent link: https://www.econbiz.de/10012157497
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Understanding customers' revealed satisfaction preferences : an order probit model for credit unions
Barboza, Gustavo; Roth, Kevin - In: Journal of financial services marketing : JFSM 13 (2008/09) 4, pp. 330-344
Persistent link: https://www.econbiz.de/10003820588