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Proactive service recovery performance in emerging (vs. developed) market-based firms : the role of clients’ cultural orientation

Bakhsh, Naghmeh Nik; Hollebeek, Linda D.; … - In: Organizations and markets in emerging economies 14 (2023) 2, pp. 260-285

Though service recovery plays a key role in industrial clients' post-recovery supplier evaluations, the impact of customers' cultural orientation on the effectiveness of supplier-instigated proactive recovery (i.e., a supplier's recovery efforts before clients notice/complain) remains tenuous,...

Persistent link: https://www.econbiz.de/10014534780

Customers' service-related engagement, experience, and behavioral intent : moderating role of age

Rather, Raouf Ahmad; Hollebeek, Linda D. - In: Journal of retailing and consumer services 60 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012502658

Customer experience and commitment in retailing : does customer age matter?

Khan, Imran; Hollebeek, Linda D.; Fatma, Mobin; Ul … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012305359

The role of consumer engagement in recovering online service failures : an application of service-dominant logic

Ul Islam, Jamid; Rahman, Zillur; Hollebeek, Linda D. - In: Handbook of research on customer engagement, (pp. 456-469). 2019

Persistent link: https://www.econbiz.de/10013163406

The role of customer experience in the perceived value-word-of-mouth relationship

Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378

Persistent link: https://www.econbiz.de/10013407509

Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective

Rather, Raouf Ahmad; Hollebeek, Linda D.; Loureiro, … - In: Journal of travel research : a quarterly publication of … 63 (2024) 3, pp. 606-624

Persistent link: https://www.econbiz.de/10014582360

Demystifying customer brand engagement : exploring the loyalty nexus

Hollebeek, Linda D. - In: Journal of marketing management : MM 27 (2011) 7/8, pp. 785-807

Persistent link: https://www.econbiz.de/10009310364

The customer engagement/value interface : an exploratory investigation

Hollebeek, Linda D. - In: Australasian marketing journal 21 (2013) 1, pp. 17-24

Persistent link: https://www.econbiz.de/10009697633

Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences

Ul Islam, Jamid; Hollebeek, Linda D.; Rahman, Zillur; … - In: Journal of retailing and consumer services 50 (2019), pp. 277-285

Persistent link: https://www.econbiz.de/10012114161