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~subject:"Customer satisfaction"
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Customer satisfaction
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Kumar, Piyush
6
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5
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5
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3
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3
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Cornell hospitality quarterly : CQ
2
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2
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1
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1
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1
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1
Customer satisfaction and long-tearm stock returns
Sorescu, Alina
;
Sorescu, Sorin M.
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 110-115
Persistent link: https://www.econbiz.de/10011591210
Saved in:
2
The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush
;
Kalwani, Manohar U.
;
Dada, Maqbool
-
1997
Persistent link: https://www.econbiz.de/10000971319
Saved in:
3
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
4
Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Service business
5
(
2011
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
Saved in:
5
Assessing the customer-based impact of up-selling versus down-selling
Norvell, Tim
;
Kumar, Piyush
;
Contractor, Sunil
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 216-227
Persistent link: https://www.econbiz.de/10011912805
Saved in:
6
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
7
A meta-analysis of satisfaction in mobile banking : a contextual examination
Kumar, Poonam
;
Chauhan, Sumedha
;
Kumar, Satish
;
Gupta, …
- In:
International journal of bank marketing
42
(
2024
)
3
,
pp. 357-388
Persistent link: https://www.econbiz.de/10014525339
Saved in:
8
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
9
Antecedents of satisfaction and continuance intention towards e-learning adoption in school education in India : teachers' perspective during COVID-19 pandemic
Kumar, Pankaj
;
Kumar, Parveen
;
Kumar, Raj
;
Kumārī, Nītū
- In:
International journal of education economics and …
14
(
2023
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10014312006
Saved in:
10
Antecedents of customers' attitude and intention towards online shopping of apparel in India
Ahlawat, Pardeep K.
;
Kumar, Pankaj
;
Kumar, Parveen
- In:
International journal of Indian culture and business …
26
(
2022
)
4
,
pp. 460-484
Persistent link: https://www.econbiz.de/10014314213
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