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Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform

Wang, Xueqin; Wong, Yiik Diew; Liu, Feng; Yuen, Kum Fai - In: Technological forecasting & social change : an … 197 (2023), pp. 1-11

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Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators

Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926

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Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty

Yuen, Kum Fai; Song, Simin; Li, Xue; Wang, Xueqin - In: Technology analysis & strategic management 35 (2023) 5, pp. 523-537

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Enhance understandings of Online Food Delivery's service quality with online reviews

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Service quality and customer satisfaction in liner shipping

Yuen, Kum Fai; Vinh Van Thai - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 170-183

Persistent link: https://www.econbiz.de/10011400404

Service quality appraisal : a study of interactions

Yuen, Kum Fai; Vinh Van Thai - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 730-745

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Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?

Yuen, Kum Fai; Vinh Van Thai - In: Maritime policy and management : MPM 44 (2017) 1/2, pp. 131-146

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Quality design for maritime studies programme in the digital era

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Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences

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Service quality and customer satisfaction in liner shipping

Yuen, Kum Fai; Thai, Vinh Van - In: International Journal of Quality and Service Sciences 7 (2015) 2/3, pp. 170-183

Purpose – This paper aims to identify the dimensions of service quality (SQ) in liner shipping and examine their effects on customer satisfaction. Design/methodology/approach – The indicators of SQ in liner shipping were identified from reviewing the literature and interviewing six qualified...

Persistent link: https://www.econbiz.de/10014802560