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The influence of store image on repurchase intention: the mediation role of perceived value and customer satisfaction
Ananda, Angelia Asri; Mugiono; Hussein, Ananda Sabil - 2021
Persistent link: https://www.econbiz.de/10012595363
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Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha; Hussein, Ananda Sabil; Handrito, … - In: Services marketing quarterly 41 (2020) 1, pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
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The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City
Chintia; Hussein, Ananda Sabil; Suryadi, Nanang - 2022
Persistent link: https://www.econbiz.de/10013445159
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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de/10014480131
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The patient experiential quality model scale development and validation
Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11
Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...
Persistent link: https://www.econbiz.de/10014442307
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The effect of digital touchpoint usage experience on customer loyalty mediated by digital engagement and customer satisfaction
Nanta, Teuku Muda; Noermijati, Noermijati; Rohman, Fatchur - In: Businesses 5 (2025) 1, pp. 1-19
This study aims to determine the influence of digital touchpoint usage experience, specifically through the myIndiHome application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a quantitative method to survey 385 active IndiHome...
Persistent link: https://www.econbiz.de/10015334439