Narrow search
Showing 1 - 8 of 8
Cover Image
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Cover Image
Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
Cover Image
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Cover Image
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Cover Image
Towards understanding the effects of time and emotions on the vacation experience
Torres, Edwin N.; Wei, Wei; Hua, Nan - In: Tourism review : the official journal of the AIEST 72 (2017) 4, pp. 357-374
Persistent link: https://www.econbiz.de/10011806369
Cover Image
Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
Cover Image
When positive reviews backfire : the effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences
Zhang, Lu; Wei, Wei; Line, Nathaniel D.; Cheng, Yusi - In: International journal of hospitality management 96 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
Cover Image
Modeling wine consumer typology, motivation, satisfaction and loyalty : wine tourism destination visitors vs residents in Florida
Tasci, Asli D. A.; Wei, Wei; Back, Robin M. - In: Tourism review 79 (2024) 6, pp. 1234-1256
Persistent link: https://www.econbiz.de/10015050001