The purpose of this research is to examine the impact of real estate sales representative’s cultural intelligence on customer satisfaction in Malaysia. A sample size of 535 respondents as customers who have experienced interacting real estate sales representatives was used to collect the...

This research attempts to find the impact of service quality on customer satisfaction and retention in Maldives tourism industry. To measure the variables used in the research, a 5-point Likert type questionnaire for performance-only-measure was developed, as in SERVPERF model. A total of 30...

The purpose of this study is to identify the social, epistemic and conditional values associated with automobiles and to examine their impact on customer satisfaction and brand loyalty. A sample size of 198 respondents was chosen from various locations near Jeddah in Saudi Arabia using...

The purpose of this study is identifying the transformational leadership practices in an educational setting in Malaysia and its impact on students’ satisfaction. A sample size of 250 full-time students was randomly chosen from various faculties of the educational institution. A multi-factor...

This study attempts to examine the customer perceived value associated with guesthouse services in tourism in local islands of Maldives. Also this study attempts to examine the relationship associated between CPV, tourist satisfaction and revisit intention. The study has been conducted on the...

The main purpose of this research is to examine the impact of perceived corporate social responsibility (CSR) practices or initiatives on customer satisfaction and loyalty. A conceptual framework comprises of 4 elements (economic, legal, ethical and philanthropy) developed by Carroll (1991) is...

The purpose of this study is identifying the intellectual behaviour of module tutors and its impact on student’s satisfaction and intention to leave. A sample size of 151 full-time students were randomly chosen from various educational institution. A multi-factor leadership questionnaire with...