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Customer satisfaction
Kundenintegration
20
Customer integration
19
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungssektor
16
Service industry
14
Social Web
13
Social web
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Consumer behaviour
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Deutschland
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Dienstleistung
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Electronic Commerce
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Nachhaltigkeit
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Service quality
6
Services marketing
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Brand management
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E-commerce
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HR marketing
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Kundenzufriedenheit
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Markenführung
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Nachhaltige Entwicklung
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Personalmarketing
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Sustainable development
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Customer service
4
Führungsstil
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Human Resource Management
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Informationsmanagement
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Integration
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Kunde
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Bartsch, Silke
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Ertz, Elias
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Hüttel, Björn Armin
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Management, Prozessgestaltung, Kundenperspektive
1
The journal of services marketing
1
Three essays on success factors of digital and non-digital services
1
Versandhandelsmarketing : marktorientiertes Management einer Wachstumsbranche
1
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ECONIS (ZBW)
5
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"What sounds beautiful is good?" : how employee vocal attractivness affects customer's evaluation of the voice-to-voice service encounter
Bartsch, Silke
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 45-68)
.
2008
Persistent link: https://www.econbiz.de/10003786981
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2
Kundenwert und Kundenzufriedenheit im Versandhandel
Meyer, Anton
;
Bartsch, Silke
;
Munzel, Andreas
;
Ullmer, …
- In:
Versandhandelsmarketing : marktorientiertes Management …
,
(pp. 453-491)
.
2010
Persistent link: https://www.econbiz.de/10003917362
Saved in:
3
Dienstleistungsproduktivität : Stand der Forschung und Zusammenhang zu zentralen vorökonomischen Größen im Dienstleistungsmarketing
Bartsch, Silke
;
Demmelmair, Markus F.
;
Meyer, Anton
-
2011
Persistent link: https://www.econbiz.de/10009229843
Saved in:
4
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
5
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
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