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How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context

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How do cultural factors affect loyalty behaviour in retailing? : the central role of social proximity

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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective

Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392

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The mind in the machine : estimating mind perception's effect on user satisfaction with voice-based conversational agents

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Examining the impact of eWOM-triggered customer-to-customer interactions on travelers' repurchase and social media engagement

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Replaced by a robot : service implications in the age of the machine

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