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Consumer satisfaction : advancements in theory, modeling, and empirical findings
Peluso, Alessandro M. - 2011
Persistent link: https://www.econbiz.de/10009310389
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Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar; Blázquez-Resino, Juán José - In: The service industries journal 37 (2017) 5/6, pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
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Prototypes versus examples : a new model of online credibility for commercial websites
Guido, Gianluigi; Prete, M. Irene; Sammarco, Luigi - In: Journal of targeting, measurement and analysis for marketing 18 (2010) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10003964160
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Anthropomorphic chatbots' for future healthcare services : effects of personality, gender, and roles on source credibility, user satisfaction, and intention to use
Schillaci, Carmela Elita; De Cosmo, Lucrezia Maria; … - In: Technological forecasting and social change : an … 199 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015095215
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The influence of negative travel-related experience on tourist's brand loyalty
De Cosmo, Lucrezia Maria; Piper, Luigi; Mileti, Antonio; … - In: Italian journal of marketing : ITJM 2023 (2023) 3, pp. 351-368
Persistent link: https://www.econbiz.de/10014330964