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Customer satisfaction
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International journal of market research
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Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
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2
Understanding the town centre customer experience (TCCE)
Stocchi, Lara
;
Hart, Cathy
;
Haji, Iftakar
- In:
Journal of marketing management : MM
32
(
2016
)
17/18
,
pp. 1562-1587
Persistent link: https://www.econbiz.de/10011608042
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3
Over-time variation in individual’s customer satisfaction scores
Dawes, John
;
Stocchi, Lara
;
Dall'Olmo Riley, Francesca
- In:
International journal of market research
62
(
2020
)
3
,
pp. 262-271
Persistent link: https://www.econbiz.de/10012231171
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