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Understanding perceived casino service difference among casino players
Wong, IpKin Anthony; Fong, Hoi In Veronica; Liu, … - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
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The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony; Ji, Mingjie Kate; Liu, Matthew Tingchi - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 4, pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
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Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi; Yan, Li; Phau, Ian; Pérez, Andrea; … - In: European journal of marketing : EJM 50 (2016) 3/4, pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
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Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan; Wong, IpKin Anthony; Prentice, Catherine; … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
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Customer mistreatment and employees' coping strategies : a Meta-SEM analysis
Ma, Yu; Liu, Pei; An, Xinru; Wu, Zhongda; Li, Aimei; … - In: Tourism management : research, policies, practice 106 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015077961
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The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei; Ma, Yu; Li, Xin; Peng, Caodie; Li, Yaoqi - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857