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Customer satisfaction
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Back, Ki-Joon
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International journal of hospitality management
7
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Service business
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ECONIS (ZBW)
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1
What is beautiful is good : attractive avatars for healthier dining and satisfaction
Hao, Fei
;
Aman, Adil Masud
;
Zhang, Chen
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 3969-3988
Persistent link: https://www.econbiz.de/10015144205
Saved in:
2
Taste, trend, and turmoil : tracking the life cycle of internet-famous restaurants through customer satisfaction
Wu, Jie
;
Zhang, Chen
;
Huang, Guoqiong Ivanka
;
Yang, Tong
; …
- In:
International journal of hospitality management
126
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015359372
Saved in:
3
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
4
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
5
Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
Back, Ki-joon
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 535-543
Persistent link: https://www.econbiz.de/10009503288
Saved in:
6
Why am I satisfied? : see my reviews : price and location matter in the restaurant industry
Kim, Jaewook
;
Lee, Minwoo
;
Kwon, Wooseok
;
Park, Hyekyung
; …
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013271311
Saved in:
7
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
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8
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Saved in:
9
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
10
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
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