Narrow search
Showing 1 - 10 of 19
Cover Image
What is beautiful is good : attractive avatars for healthier dining and satisfaction
Hao, Fei; Aman, Adil Masud; Zhang, Chen - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 3969-3988
Persistent link: https://www.econbiz.de/10015144205
Cover Image
Taste, trend, and turmoil : tracking the life cycle of internet-famous restaurants through customer satisfaction
Wu, Jie; Zhang, Chen; Huang, Guoqiong Ivanka; Yang, Tong; … - In: International journal of hospitality management 126 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015359372
Cover Image
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Cover Image
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Cover Image
Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
Back, Ki-joon - In: International journal of hospitality management 31 (2012) 2, pp. 535-543
Persistent link: https://www.econbiz.de/10009503288
Cover Image
Why am I satisfied? : see my reviews : price and location matter in the restaurant industry
Kim, Jaewook; Lee, Minwoo; Kwon, Wooseok; Park, Hyekyung; … - In: International journal of hospitality management 101 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013271311
Cover Image
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon; Lee, Jin-soo - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Cover Image
Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup; Back, Ki-joon; Barrett, Betsy - In: International journal of hospitality management 28 (2009) 4, pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
Cover Image
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung; Bitaab, Mahsa; Lee, Minwoo; Back, Ki-Joon - In: Journal of travel and tourism marketing 41 (2024) 4, pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Cover Image
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung; Lee, Minwoo; Back, Ki-Joon; DeFranco, Agnes - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 881-894
Persistent link: https://www.econbiz.de/10014633779