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Customer service
Innovation
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Dienstleistungsqualität
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Service quality
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23
Service industry
23
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20
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Services
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Customer satisfaction
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Consumer behaviour
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Bundling strategy
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Leistungsbündel
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Produktqualität
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Dienstleistungsmanagement
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Witell, Lars
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Bolton, Ruth N.
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Brady, Michael K.
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Gregorio, Ruben
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Kristensson, Per
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Magnusson, Peter
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Sirianni, Nancy J.
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Handbook of service experience
1
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
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ECONIS (ZBW)
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From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
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2
Frontline employee lying behaviour shaping the customer experience
Snyder, Hannah
;
Witell, Lars
- In:
Handbook of service experience
,
(pp. 271-281)
.
2025
Persistent link: https://www.econbiz.de/10015425124
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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4
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
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5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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