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Breach begets breach : trickle-down effects of psychological contract breach on customer service
Bordia, Prashant; Restubog, Simon Lloyd D.; Bordia, Sarbari - In: Journal of management : JOM 36 (2010) 6, pp. 1578-1607
Persistent link: https://www.econbiz.de/10008701397
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Beyond tit-for-tat : theorizing divergent employee reactions to customer mistreatment
Amarnani, Rajiv K.; Bordia, Prashant; Restubog, Simon … - In: Group & organization management : an international journal 44 (2019) 4, pp. 687-717
Persistent link: https://www.econbiz.de/10012160147
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A self-verification perspective on customer mistreatment and customer-directed organizational citizenship behaviors
Amarnani, Rajiv K.; Restubog, Simon Lloyd D.; Shao, Ruodan - In: Journal of organizational behavior : OB ; the … 43 (2022) 5, pp. 912-931
Persistent link: https://www.econbiz.de/10013279623