Foreword / by Don Hicks, managing director, Multiverse Investments, Detroit Area, USA -- Adapt or die : the problems facing traditional supply chains -- Surviving in today's fast-moving topsy-turvy world -- Dynamic alignment : a heuristic to cut through complexity -- High-performance supply...

This research aims to shed light on the formulation of returns management strategies and to identify key returns management components in developing more effective returns management strategies. Anchored in supply chain orientation and supply chain alignment research, we use a multiple...

The fundamental weakness in traditional supply‐chain management thinking is that of trying to change the behaviour of everyone involved by exhorting them to create and maintain a shared vision and strategy. This is fruitless, particularly in global and cross‐cultural situations. A pragmatic,...

Superior customer service is necessary to maintain a competitive edge in international logistics. In order to develop a comprehensive customer service programme, a company must establish service levels for its customers, beginning with order cycle time and including all aspects of the customer...