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Customer service
Dienstleistungssektor
15
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15
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15
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15
Operations Management
13
Beziehungsmarketing
12
Organisationsentwicklung
12
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12
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12
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11
Dienstleistungsqualität
11
Organisatorischer Wandel
11
Prozessmanagement
11
Service quality
11
Customer satisfaction
10
Kundenservice
10
Kundenzufriedenheit
10
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10
Dienstleistungsmanagement
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Lieferkette
9
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Human Resource Management
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Bowen, David E.
7
Chase, Richard B.
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Dasu, Sriram
2
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1
Eiglier, Pierre
1
Ford, Robert C.
1
Kunz, Werner
1
Larivière, Bart
1
Lawler, Edward E.
1
Lawler, Edward F.
1
Pugh, S. Douglas
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Sampson, Scott E.
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Sirianni, Nancy J.
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Journal of service management
2
Academy of Management learning & education : AMLE
1
California management review
1
Human resource management review
1
Journal of business research : JBR
1
MIT sloan management review
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Managing innovation and change
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1
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
2
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
3
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
4
The empowerment of service workers: what, why, how, and when
Bowen, David E.
;
Lawler, Edward F.
- In:
Managing innovation and change
,
(pp. 155-169)
.
2006
Persistent link: https://www.econbiz.de/10003385572
Saved in:
5
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
6
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
Saved in:
7
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
8
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
9
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
10
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
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