Narrow search
Showing 1 - 4 of 4
Cover Image
Kundenorientiertes Kostenmanagement bei beteiligungsintensiven Dienstleistungen
Büttgen, Marion - In: Dienstleistungscontrolling, (pp. 369-393). 2005
Persistent link: https://www.econbiz.de/10003302064
Cover Image
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin; Schumann, Jan Hendrik; Büttgen, … - In: Three essays on success factors of digital and …, (pp. 116-155). 2017
Persistent link: https://www.econbiz.de/10011894444
Cover Image
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias; Becker, Laura; Büttgen, Marion - In: The journal of services marketing 36 (2022) 3, pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Cover Image
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina; Blaurock, Marah; Büttgen, Marion; … - In: Psychology & marketing 40 (2023) 5, pp. 867-887
Persistent link: https://www.econbiz.de/10014290866