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European journal of marketing : EJM
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A customer lifetime value model for the banking industry : a guide to marketing actions
Ekinci, Yeliz
;
Uray, Nimet
;
Ülengin, Füsun
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 761-784
Persistent link: https://www.econbiz.de/10010371622
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Analysis of customer lifetime value and marketing expenditure decisions through a Markovian-based model
Ekinci, Yeliz
;
Ülengin, Füsun
;
Uray, Nimet
;
Ülengin, …
- In:
European journal of operational research : EJOR
237
(
2014
)
1
,
pp. 278-288
Persistent link: https://www.econbiz.de/10010378607
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