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Convenience : a service perspective
Farquhar, Jillian Dawes; Rowley, Jennifer - In: Marketing theory 9 (2009) 4, pp. 425-438
Persistent link: https://www.econbiz.de/10003920661
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Selective demarketing : when customers destroy value
Farquhar, Jillian Dawes; Robson, Julie - In: Marketing theory 17 (2017) 2, pp. 165-182
Persistent link: https://www.econbiz.de/10011771404
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Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle; Saunders, Stephen Graham; … - In: Journal of business research : JBR 121 (2020), pp. 516-523
Persistent link: https://www.econbiz.de/10012417373