Romenti, Stefania; Murtarelli, Grazia; Valentini, Chiara - In: Corporate Communications: An International Journal 19 (2014) 1, pp. 10-33
Purpose – The aim of this paper is to develop and test a theoretical framework, grounded in managerial and organisational theories of dialogue, through which organisations can take decisions in relation to the most appropriate crisis response strategies for handling social media stakeholders....
