Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~subject:"Öffentlicher Sektor"
~type_genre:"Article in journal"
~type_genre:"Non-commercial literature"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Amtsstunden rund um die Uhr? Ö...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Öffentlicher Sektor
E-Government
1,147
E-government
1,124
Call centre
586
Callcenter
586
Informationstechnik
212
Information technology
208
Public administration
201
Öffentliche Verwaltung
201
Deutschland
174
Germany
168
e-government
146
Electronic Commerce
133
E-commerce
132
Service quality
128
India
117
Indien
117
Public services
103
Öffentliche Dienstleistung
103
Internet
99
USA
94
United States
94
Digitalisierung
93
EU countries
90
EU-Staaten
90
Digitization
88
Kommunalverwaltung
86
Local government
86
Theorie
78
Theory
78
Welt
76
World
76
Public sector
73
Customer satisfaction
70
Kundenzufriedenheit
70
Beziehungsmarketing
69
Relationship marketing
69
Innovation adoption
58
Innovationsakzeptanz
58
more ...
less ...
Online availability
All
Undetermined
68
Free
38
Type of publication
All
Article
178
Book / Working Paper
22
Type of publication (narrower categories)
All
Article in journal
Non-commercial literature
Aufsatz in Zeitschrift
179
Aufsatz im Buch
31
Book section
31
Graue Literatur
21
Amtsdruckschrift
9
Government document
9
Arbeitspapier
8
Case study
8
Fallstudie
8
Hochschulschrift
8
Thesis
8
Working Paper
8
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
5
Conference paper
3
Fallstudiensammlung
3
Konferenzbeitrag
3
Konferenzschrift
2
Collection of articles written by one author
1
Guidebook
1
Ratgeber
1
Sammlung
1
more ...
less ...
Language
All
English
196
German
4
French
1
Author
All
Nawafleh, Sahem
6
Bloemer, Johanna M.
3
Henseler, Jörg
3
Irani, Zahir
3
Naidoo, Perunjodi
3
Ramseook-Munhurrun, Prabha
3
Wong, Meng Seng
3
Aye Aye Myint
2
Backhouse, Chris J.
2
Barahona, Juan Carlos
2
Dun, Zanna van
2
Dwivedi, Yogesh Kumar
2
Fernando, Yudi
2
Hackney, Ray
2
Jaaron, Ayham A. M.
2
Kuzey, Cemil
2
Lips, A. Miriam B.
2
Misuraca, Gianluca
2
Mutum, Dilip S.
2
Myint Moe Chit
2
Rafaeli, Anat
2
Schuppan, Tino
2
Sharma, Piyush
2
Subashini Ramakrishnan
2
Surya Dharamdass
2
Weerakkody, Vishanth
2
Aa, Z. van der
1
Aa, Zanna van der
1
Aaltonen, Kirsi
1
Abdelhakim, Djeddi
1
AbdulKareem, Abdulrazaq Kayode
1
Abdullateef, Aliyu Olayemi
1
Abudaqa, Anas
1
Adejumo, Abdulhakeem
1
Afsar, Bilal
1
Afèche, Philipp
1
Agarwal, Renu
1
Agrawal, Pranav
1
Agrawal, Rajat
1
Ahmad, Kamsuriah
1
more ...
less ...
Institution
All
OECD
7
Europäische Kommission / Gemeinsame Forschungsstelle
2
High-Level Expert Group on Business-to-Government Data Sharing
1
Organisation for Economic Co-Operation and Development
1
Weltbank
1
Published in...
All
International journal of business information systems : IJBIS
6
Public management review
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of quality & reliability management
4
The journal of services marketing
4
The journal of strategic information systems : incorporating International Information Systems
4
The service industries journal
4
Cogent business & management
3
International review on public and non-profit marketing
3
Manufacturing & service operations management : M & SOM
3
OECD digital government studies
3
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
3
Business process management journal
2
Electronic government : EG; an international journal
2
International journal of business excellence
2
International journal of electronic business
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector management
2
International journal of public sector management : IJPSM
2
International journal of public sector performance management : IJPSPM
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services technology and management
2
International journal of services, economics and management
2
International public management journal
2
Journal of business research : JBR
2
Journal of information & knowledge management : JIKM
2
Journal of internet commerce
2
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
New technology, work and employment
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The Pakistan development review : PDR
2
Academic journal of economic studies
1
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Athens journal of business & economics : AJBE
1
Australian bulletin of labour
1
more ...
less ...
Source
All
ECONIS (ZBW)
200
Showing
1
-
10
of
200
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Accountability through public opinion : from inertia to public action
Odugbemi, Sina
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10008659512
Saved in:
2
Responsive government : service quality initiatives
Organisation for Economic Co-Operation and Development
-
1996
Persistent link: https://www.econbiz.de/10000572882
Saved in:
3
Managing nurse lines - practical challenges and the developing theory
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7213-7225
Persistent link: https://www.econbiz.de/10011431963
Saved in:
4
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath
;
Thong, James Y. L.
;
Chan, Frank K. Y.
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
Saved in:
7
An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter
;
Archer, Norman P.
;
Dwivedi, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
Saved in:
8
Digital government review of Norway : boosting the digital transformation of the public sector
OECD
-
2017
Persistent link: https://www.econbiz.de/10011812955
Saved in:
9
Open government : the global context and the way forward
OECD
-
2016
Persistent link: https://www.econbiz.de/10011812978
Saved in:
10
Denmark : efficient e-government for smarter public service delivery
2010
Persistent link: https://www.econbiz.de/10008760537
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
