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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
E-Government
2,192
E-government
2,073
Callcenter
999
Call centre
965
Deutschland
517
Germany
468
Public administration
377
Öffentliche Verwaltung
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Informationstechnik
342
Information technology
314
Electronic Commerce
248
India
236
Indien
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E-commerce
232
Digitalisierung
208
Internet
193
Call Center
184
Local government
183
Kommunalverwaltung
181
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179
Service quality
174
Verwaltungsreform
166
e-government
159
Öffentliche Dienstleistung
158
Beziehungsmarketing
156
Relationship marketing
156
Public services
154
EU countries
147
EU-Staaten
147
Theorie
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Theory
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Welt
133
World
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USA
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United States
126
Administrative reform
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Öffentlicher Sektor
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Public sector
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Bürgernahe Verwaltung
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Nawafleh, Sahem
5
Naidoo, Perunjodi
4
Bloemer, Johanna M.
3
Henseler, Jörg
3
Ramseook-Munhurrun, Prabha
3
Weerakkody, Vishanth
3
Wong, Meng Seng
3
Allon, Gad
2
Aye Aye Myint
2
Bassamboo, Achal
2
Chan, Frank K. Y.
2
Chicu, Dorina
2
Dun, Zanna van
2
Dwivedi, Yogesh Kumar
2
Feng, Yuqiang
2
Fernando, Yudi
2
Ge, Hong
2
Hu, Kejia
2
Kuzey, Cemil
2
Lukea-Bhiwajee, Soolakshna Desai
2
Men, Zirui
2
Mutum, Dilip S.
2
Myint Moe Chit
2
Rafaeli, Anat
2
Ryan, Gerard
2
Sharma, Piyush
2
Subashini Ramakrishnan
2
Surya Dharamdass
2
Venkatesh, Viswanath
2
Wilk, Steffanie L.
2
Aa, Z. van der
1
Aa, Zanna van der
1
Abdelhakim, Djeddi
1
Abdullateef, Aliyu Olayemi
1
Abudaqa, Anas
1
Afsar, Bilal
1
Afèche, Philipp
1
Agrawal, Rajat
1
Ahmad, Muhammad Ovais
1
Ahmed, Gouher
1
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IGI Global
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IT Service Management Forum Deutschland
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International journal of business information systems : IJBIS
4
International journal of quality & reliability management
4
The journal of services marketing
4
The service industries journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Cogent business & management
3
International review on public and non-profit marketing
3
LISS 2012 ; Vol. 2
3
Manufacturing & service operations management : M & SOM
3
Business process management journal
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
International journal of business excellence
2
International journal of electronic business
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of productivity and quality management : IJPQM
2
International journal of public sector performance management : IJPSPM
2
International journal of quality and service sciences
2
International journal of services technology and management
2
International journal of services, economics and management
2
Journal of internet commerce
2
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
1
Academy of Management journal : AMJ
1
Achieving competitive advantage through quality management
1
Administrative Sciences : open access journal
1
Advances in business information systems and analytics (ABISA) book series
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Cases on managing e-services
1
Cogent economics & finance
1
Developments in the call centre industry : analysis, changes, and challenges
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Discussion paper / Tinbergen Institute
1
E-Service : new directions in theory and practice
1
E-commerce trends for organizational advancement : new applications and methods
1
Economics & management series
1
Economies : open access journal
1
Electronic government : EG; an international journal
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ECONIS (ZBW)
174
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1
E-Government und Servicequalität : Analysen zur Perspektive von IT-Anbietern und Verwaltungsführung
Schmidt, Bernhard
-
2003
Persistent link: https://www.econbiz.de/10001750924
Saved in:
2
Managing nurse lines - practical challenges and the developing theory
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7213-7225
Persistent link: https://www.econbiz.de/10011431963
Saved in:
3
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
4
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
5
Servicequalität des Telefonmarketing : Operationalisierung und Messung der Dienstleistungsqualität im Call-Center
Hafner, Nils
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001534151
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6
Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath
;
Thong, James Y. L.
;
Chan, Frank K. Y.
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
Saved in:
7
An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter
;
Archer, Norman P.
;
Dwivedi, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
Saved in:
8
E-Government : Post-Akzeptanz und Servicequalität ; eine empirische Analyse am Beispiel kommunaler E-Government-Portale
Piehler, Robert
-
2014
-
1. Aufl.
Persistent link: https://www.econbiz.de/10010254071
Saved in:
9
E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach
Nawafleh, Sahem
- In:
International journal of productivity and quality …
34
(
2021
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10012696535
Saved in:
10
Three dimensions of service recovery : examining relationship and impact
Kumar, Maneesh
;
Kumar, Niraj
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011544928
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