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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
31,383
Beziehungsmarketing
30,722
Service quality
24,130
Consumer behaviour
17,315
Konsumentenverhalten
17,098
Customer satisfaction
17,026
Kundenzufriedenheit
15,430
Theorie
5,209
Glücksspiel
5,182
Gambling
5,160
Theory
5,155
Deutschland
3,643
Germany
3,506
Qualitätsmanagement
3,375
Brand management
3,351
Markenführung
3,338
Quality management
3,306
Lieferantenmanagement
3,130
Supplier relationship management
3,128
Social Web
3,103
Social web
3,102
Online-Handel
2,955
Online retailing
2,947
Wirtschaftsprüfung
2,879
Financial audit
2,873
Electronic Commerce
2,740
E-commerce
2,673
USA
2,627
Marketingmanagement
2,583
Brand image
2,582
Marketing management
2,570
Markenimage
2,568
Krankenhaus
2,565
United States
2,562
Hospital
2,541
Kundenintegration
2,404
Customer integration
2,400
Vertrauen
2,253
Confidence
2,243
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Undetermined
8,579
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5,822
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20
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Sammelwerk
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Siciliani, Luigi
88
Hanushek, Eric Alan
64
Straume, Odd Rune
60
Propper, Carol
57
Brekke, Kurt R.
54
Rivkin, Steven G.
53
Han, Heesup
52
Bruhn, Manfred
49
Mattila, Anna S.
44
Prybutok, Victor R.
39
Gravelle, Hugh
37
Prentice, Catherine
31
Shahin, Arash
31
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
Van Reenen, John
26
Wong, IpKin Anthony
26
McColl-Kennedy, Janet R.
25
Usman, Osly
25
Figlio, David N.
24
Kain, John F.
24
Zhang, Min
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Wirtz, Jochen
21
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
McMillan, Robert
20
Omer, Thomas C.
20
Pittman, Jeffrey A.
20
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National Bureau of Economic Research
206
OECD
43
IGI Global
27
World Bank
20
Hochschulrektorenkonferenz
19
Springer Fachmedien Wiesbaden
19
European Commission / Joint Research Centre
13
World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
10
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Taylor and Francis.
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
Edward Elgar Publishing
4
European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
4
OECD / International Transport Forum
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
Christian-Albrechts-Universität zu Kiel
3
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Europäische Kommission / Generaldirektion Bildung und Kultur
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
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USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
ACA
2
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
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Published in...
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International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
262
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
135
International journal of quality and service sciences
130
Journal of travel and tourism marketing
126
International journal of productivity and quality management : IJPQM
125
Service business
119
Journal of service management
115
Health care management review : the journal for health care management research
113
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
103
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
Asia Pacific journal of marketing and logistics
72
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Source
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ECONIS (ZBW)
23,203
EconStor
156
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
2
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
3
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
4
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
5
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
6
A study of brand prestige in the casino industry : the moderating role of customer involvement
Han, Heesup
;
Lee, JungHoon
;
Hwang, Jinsoo
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
1
,
pp. 96-106
Persistent link: https://www.econbiz.de/10011846778
Saved in:
7
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
Saved in:
8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
9
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
10
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
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