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A framework for measuring the quality of long-term business relationships

Floh, Arne - In: Der Markt : international journal of marketing 47 (2008) 4, pp. 163-168

Persistent link: https://www.econbiz.de/10003835955

Adaptive resilience and the competition between retail and service agglomeration formats : an international perspective

Teller, Christoph; Wood, Steve; Floh, Arne - In: Journal of marketing management : MM 32 (2016) 17/18, pp. 1537-1561

Persistent link: https://www.econbiz.de/10011608016

Service quality in social media communication of NPOs : the moderating effect of channel choice

Gartner, Johannes; Fink, Matthias; Floh, Arne; Eggers, … - In: Journal of business research : JBR 137 (2021), pp. 579-587

Persistent link: https://www.econbiz.de/10012665737

I can't get satisfaction : examining the moderating role of service brand authenticity in the relationship of imperfect experiences and satisfaction

Anninou, Ioanna; Stavraki, Georgia; Floh, Arne - In: The journal of services marketing 38 (2024) 7, pp. 839-856

Persistent link: https://www.econbiz.de/10015110629

Investigating the Impact of Cognitive Dissonance and Customer Satisfaction on Loyalty and Complaint Behaviour

Salzberger, Thomas; Koller, Monika - 2015

The concept of cognitive dissonance has been an important construct in consumer behaviour research ever since it was first suggested. However, longitudinal studies on dissonance related to other post-purchase constructs such as satisfaction, loyalty and complaint behaviour are still scarce. In...

Persistent link: https://www.econbiz.de/10014035688