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~subject:"Dienstleistungsqualität"
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Manufacturing & service operations management : M & SOM
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Staffing, routing, and payment to trade off speed and quality in large service systems
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Operations research
67
(
2019
)
6
,
pp. 1738-1751
Persistent link: https://www.econbiz.de/10012146927
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Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems
Kim, Jeunghyun
;
Randhawa, Ramandeep S.
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
2
,
pp. 285-301
Persistent link: https://www.econbiz.de/10011876709
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