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Welcoming host, cozy house? : the impact of service attitude on sensory experience
Lv, Xingyang; Liu, Yue; Xu, Shuangyu; Li, Qiuyun - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547935
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How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang; Zhang, Kexin; Song, Qi; Fu, Xiaoxiao; Liu, Yue - In: Tourism management : research, policies, practice 104 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
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Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin; Gursoy, Dogan; Liu, Yue; Lv, Xingyang - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266168