How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Xingyang Lv, Kexin Zhang, Qi Song, Xiaoxiao Fu, Yue Liu
| Year of publication: |
2024
|
|---|---|
| Authors: | Lv, Xingyang ; Zhang, Kexin ; Song, Qi ; Fu, Xiaoxiao ; Liu, Yue |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 104.2024, Art.-No. 104932, p. 1-16
|
| Subject: | Perceived occupational stigma | Perceived work dirtiness | Proactive customer service performance | Monetary compensation | Spiritual support | Customer compliments | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.104932 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015052215