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La qualité de service dans la grande distribution brésilienne : effets sur l'intention d'achat de la marque de distributeur
Diallo, Mbaye Fall; Philippe, Jean; Seck, Anne Marianne - 2014
Persistent link: https://www.econbiz.de/10010370765
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Internationalisation et stratégie d'offre de prestations pour les services aux entreprises
Léo, Pierre-Yves; Philippe, Jean - In: Services et régulation publique, (pp. 437-458). 2008
Persistent link: https://www.econbiz.de/10003720105
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The new go-between services : peer-to-peer sharing platforms in hospitality services
Bertrand, Daisy; Léo, Pierre-Yves; Philippe, Jean - In: European review of service economics and management (2019) 2/8, pp. 17-53
Persistent link: https://www.econbiz.de/10012162884
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How store service quality affects attitude toward store brands in emerging countries : effects of brand cues and the cultural context
Diallo, Mbaye Fall; Seck, Anne Marianne - In: Journal of business research : JBR 86 (2018), pp. 311-320
Persistent link: https://www.econbiz.de/10011855345
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How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context
Diallo, Mbaye Fall; Sall, Fatou Diop; Djelassi, Souad; … - In: Journal of international marketing 26 (2018) 4, pp. 69-84
Persistent link: https://www.econbiz.de/10011964226
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne; Philippe, Jean - In: The service industries journal 33 (2013) 6, pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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De la qualité de service à la fidélité des clients : une investigation sur le secteur bancaire au Vietnam
Moulins, Jean-Louis; Phan, Kim Ngoc; Philippe, Jean - 2012
Persistent link: https://www.econbiz.de/10009579886