Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Anne Marianne Seck and Jean Philippe
| Year of publication: |
2013
|
|---|---|
| Authors: | Seck, Anne Marianne ; Philippe, Jean |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 6, p. 565-579
|
| Subject: | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | Multikanalvertrieb | Multichannel strategy | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Frankreich | France |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009758782