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The determinants of internal audit quality

Samagaio, António; Felício, Teresa - In: European journal of management and business economics : … 32 (2023) 4, pp. 417-435

Purpose This study aims to understand the behavior of internal auditors towards quality and analyze if some organizational and individual factors influence internal audit quality. Design/methodology/approach The sample is constituted by Portuguese internal auditors, and the methodology includes...

Persistent link: https://www.econbiz.de/10014507376

The influence of the auditor's personality in audit quality

Samagaio, António; Felício, Teresa - In: Journal of business research : JBR 141 (2022), pp. 794-807

Persistent link: https://www.econbiz.de/10013168074

A service-dominant logic of co-creation in higher education : emerging topics and conceptualizations

Cruz, Maria de Fátima Pires da; Alves, Helena; … - In: Journal of marketing for higher education 34 (2024) 2, pp. 920-945

Persistent link: https://www.econbiz.de/10015189779

A closer look at customer experience with bundle telecommunication services and its impacts on satisfaction and switching intention

Ribeiro, Hugo; Barbosa, Belem; Moreira, António Carrizo; … - In: Journal of marketing analytics : JMA 12 (2024) 3, pp. 668-686

Persistent link: https://www.econbiz.de/10015138126

Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector

Marchiori, Danilo M.; Mainardes, Emerson Wagner; … - In: Information technology and management 19 (2018) 4, pp. 217-230

Persistent link: https://www.econbiz.de/10011957537

Tourist expectations and perception of service providers : a Brazilian perspective

Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166

Persistent link: https://www.econbiz.de/10012172773

What determines satisfaction with call centers? : the case of UK Telecom

Ribeiro, Hugo; Rodrigues, Ricardo Gouveia - In: Services marketing quarterly 43 (2022) 4, pp. 404-424

Persistent link: https://www.econbiz.de/10013416988

Determinants of churn in telecommunication services : a systematic literature review

Ribeiro, Hugo; Barbosa, Belem; Moreira, António Carrizo; … - In: Management review quarterly 74 (2024) 3, pp. 1327-1364

Persistent link: https://www.econbiz.de/10015125058